Shipping and Delivery Policy

GENERAL SHIPPING & DELIVERY TERMS

1. Delivery

  • All orders are delivered by courier service.

  • Orders are dispatched on working days only.

  • If the dispatch date falls on a Saturday, Sunday, or Public Holiday, your order will be dispatched on the next working day.

  • Delivery times may vary depending on courier conditions, parcel volume, weather, public holidays, and other unforeseen circumstances.

2. Estimated Delivery Time

After your order has been verified and payment has been cleared:

  • West Malaysia: 2–3 working days

  • East Malaysia: 3–4 working days

Delivery time excludes Sundays and Public Holidays and is an estimated timeframe only.

3. Tracking

Your tracking number will normally be available on the courier’s tracking system within 24 hours after dispatch.

Courier details and tracking information will be provided through your order or shipping notification.

4. Delivery Address

Customers are responsible for providing a correct and complete delivery address and contact information.

Be Quinn Global Sdn Bhd is not responsible for failed or delayed delivery caused by an incorrect, incomplete, or undeliverable address.

5. Returned Parcels

If a parcel is returned by the courier due to an incorrect or undeliverable address, we will contact the Customer by phone or email.

The Customer must respond within 7 calendar days.

If there is no response after 7 days:

  • The Order may be considered closed; and

  • Re-delivery may be arranged subject to product availability and applicable delivery charges, or

  • A refund may be issued if the Product is no longer available.

6. Seasonal Products

For seasonal products, especially food products, delivery should be completed within 3 months from the date of purchase.

If no delivery arrangement is made within this period, we may arrange delivery to the address registered in our system.

7. Delivery Delays

We aim to deliver within the estimated timeframe but cannot guarantee a specific delivery date.

Be Quinn Global Sdn Bhd will not be responsible for delays caused by the courier, weather, public holidays, peak seasons, high parcel volumes, or other circumstances beyond our reasonable control, to the extent permitted by law.

8. Unavailable Recipient

If you are unavailable to receive your parcel, the courier may arrange re-delivery or provide instructions for collection.

Please follow the courier’s instructions to avoid the parcel being returned.

9. Contact Us

For any delivery enquiries, please contact:

Email: customerservice@luminahealthbrand.com

Please provide your Order Number and Tracking Number when contacting us.