Refund, Return & Exchange Policy

Thank you for purchasing from https://luminahealthbrand.com.

We are committed to providing quality products and excellent customer service. Please review our Refund, Return & Exchange Policy below.

1. Refund Eligibility

To be eligible for a refund:

  • The return request must be submitted and the product returned within 14 calendar days from the date of purchase.

  • The product must be returned in its original condition, unused and undamaged.

Products that do not meet these conditions may not be eligible for a refund.

2. Refund Processing

Once we receive the returned product, our team will inspect the item to determine whether it meets the refund requirements.

If the return is approved:

  • A full refund will be issued.

  • The refund will be credited to the original payment method used for the purchase.

  • Refund processing will begin after the returned product has been inspected and approved.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

3. Non-Refundable Conditions

A refund will not be provided if:

  • The product is returned after 14 calendar days from the date of purchase.

  • The product has been damaged, misused, altered, or otherwise returned in a condition different from when it was received.

  • The product does not meet the return requirements stated above.

4. Product Exchanges

BE QUINN GLOBAL SDN. BHD. will consider product exchanges only for reasonable and valid causes, subject to our assessment and approval.

For an exchange:

  • The agent/customer is responsible for the shipping costs associated with the exchange.

  • A valid proof of purchase must be provided, such as an order invoice or payment receipt.

  • BE QUINN GLOBAL SDN. BHD. will not be responsible for products that are lost or damaged during return transit.

  • A proof of postage or shipping receipt alone will not be considered proof of successful delivery. Customers are advised to use a trackable delivery service and retain the delivery confirmation.

5. Customer Support

You may submit your request or whether you have any questions regarding refunds, returns, or exchanges, please contact our Customer Support Team:

Email: support@luminahealthbrand.com

Our Customer Support Team will review your request and contact you as soon as possible.

Thank you for choosing Lumina Health Brand as your daily wellness support companion.

operated by BE QUINN GLOBAL SDN. BHD.