Terms and Services

These Terms & Conditions (“Terms”) govern your access to and use of https://luminahealthbrand.com and the purchase of products through the Platform operated by Be Quinn Global Sdn Bhd.

By accessing or using the Platform, registering an Account, or placing an Order, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1. WHO WE ARE

Be Quinn Global Sdn Bhd (Company No. 202001007325) (“Be Quinn Global”, “we”, “us” or “our”) operates the Platform and sells products through our online store.

Our registered business address is:

25A, Jalan Jintan, Taman Supreme,
56100 Kuala Lumpur, Malaysia.

These Terms and all content contained herein constitute our intellectual property and are protected by applicable copyright and other intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, or use these Terms, whether in whole or in part, for commercial purposes without our prior written consent. Any unauthorized use may result in appropriate legal action.

2. DEFINITIONS AND INTERPRETATION

For the purposes of these Terms:

  1. “Account” means the account registered by a Customer on https://luminahealthbrand.com for the purpose of accessing certain Platform functions and submitting Orders.

  2. “Apps” means the Be Quinn Global mobile applications made available for iOS, Android, or other supported platforms.

  3. “Order Confirmation” means the electronic communication sent by us acknowledging receipt of your Order.

  4. “Contract” means the agreement between you and Be Quinn Global for the purchase of Products in accordance with these Terms.

  5. “Customer”, “you” or “your” means any individual who accesses the Platform, registers an Account, or places an Order, including a guest user where applicable.

  6. “Order” means a request submitted by you through the Platform to purchase one or more Products from us.

  7. “Platform” means collectively our Website, Apps, online stores, and any other websites, applications, or digital platforms owned, operated, or controlled by Be Quinn Global from time to time.

  8. “Products” means the goods and products offered for sale through the Platform.

  9. “Website” means the Be Quinn Global website accessible at www.bequinnglobal.com or such other website address as we may designate from time to time.

  10. References to “clauses” refer to the relevant clauses of these Terms.

  11. Headings are provided for convenience only and shall not affect the interpretation of these Terms.

  12. Words importing the singular include the plural and vice versa. References to any gender include all genders, and references to persons include individuals, companies, corporations, firms, partnerships, and other legal entities.

  13. The words “including”, “includes” and similar expressions shall be construed without limitation.

3. ELIGIBILITY

To place an order through https://luminahealthbrand.com, you must be at least eighteen (18) years old.

If you are under eighteen (18), you may only place an order with the involvement and consent of your parent or legal guardian.

By placing an order, you confirm that the information provided by you is accurate and that you are legally entitled to enter into the transaction.

4. PROHIBITED USE

You agree not to misuse or interfere with the Platform.

You must not:

a. use any automated system, software, bot, crawler, scraper, or similar technology to extract, collect, copy, or monitor data from the Platform without our prior written consent;

b. use the Platform for any unlawful, fraudulent, abusive, or unauthorized purpose;

c. knowingly introduce or transmit any virus, Trojan horse, worm, logic bomb, spyware, malware, or other technologically harmful material;

d. attempt to gain unauthorized access to the Platform, our servers, systems, databases, or networks;

e. interfere with, disrupt, damage, or compromise the security, functionality, or performance of the Platform;

f. corrupt, modify, delete, or otherwise interfere with data belonging to us or other users;

g. use the Platform in a manner that may cause annoyance, inconvenience, or disruption to other users;

h. infringe any intellectual property, privacy, confidentiality, or other proprietary rights belonging to Be Quinn Global or any third party;

i. transmit unsolicited advertising, promotional materials, spam, or other unauthorized communications through the Platform; or

j. encourage, assist, or participate in any activity that may constitute an offence or violation of applicable laws.

Any breach of this clause may result in the suspension or termination of your access to the Platform and/or your Account.

Where appropriate, Be Quinn Global reserves the right to report suspected unlawful activities to the relevant authorities and take appropriate legal action.

5. ENTIRE AGREEMENT

5.1

These Terms apply to your use of the Platform and all Orders and Contracts entered into between you and Be Quinn Global for the purchase and supply of Products.

These Terms constitute the entire agreement between you and Be Quinn Global in relation to your use of the Platform and purchase of Products and supersede all previous or contemporaneous agreements, communications, representations, or understandings relating to the same subject matter.

5.2

You acknowledge that, in entering into a Contract, you have not relied upon any representation, promise, undertaking, statement, or assurance made by us other than those expressly stated in these Terms or otherwise required by applicable law.

6. TERMS OF SALE

6.1 Account Registration

To place an Order, you may be required to register for an Account on the Platform.

You agree that:

a. all information provided during registration must be accurate, complete, and truthful;

b. you are responsible for keeping your Account information accurate and up to date;

c. you must not create or operate multiple Accounts for the purpose of abusing, circumventing, or manipulating Platform policies, promotions, rewards, or other benefits;

d. you are responsible for maintaining the confidentiality and security of your Account credentials;

e. you are responsible for all activities carried out through your Account; and

f. you must immediately notify us if you suspect unauthorized access to or use of your Account.

Account Balance and Credit

Where an Account requires a minimum maintained balance, the Account must maintain at least RM50, unless otherwise stated by Be Quinn Global.

Any funds or credit voluntarily added to your Account (“Top-Up Credit”) are generally non-refundable and non-transferable, except where otherwise expressly permitted by Be Quinn Global or required by applicable law.

Commission-related credits, where applicable and subject to the relevant programme terms, may be eligible for withdrawal in accordance with the applicable commission and withdrawal procedures.

6.2 Formation of a Contract

a. Invitation to Treat

The information displayed on the Platform, including Product descriptions, images, prices, and availability, constitutes an invitation to treat and does not constitute a binding offer for sale.

No Contract shall exist between you and Be Quinn Global until your Order has been accepted in accordance with these Terms.

b. Placing an Order

To place an Order, you must complete the online purchasing process on the Platform and provide all information required for payment and delivery.

Upon submission of your Order, we may send you an Order Confirmation acknowledging receipt of your Order.

An Order Confirmation confirms that we have received your Order. It does not necessarily mean that your Order has been accepted.

c. Acceptance of Order

Your order shall only be deemed accepted when the relevant Product has been dispatched by us for delivery to the address provided in your Order, unless otherwise stated.

d. Products Covered by the Contract

A Contract shall relate only to the Products that have been accepted and dispatched by us.

Where an Order contains multiple Products, we may deliver the Products in separate packages and/or at different times.

6.3 PRICES AND PAYMENT

We take reasonable steps to ensure that Product descriptions, information, availability, and prices displayed on the Platform are accurate.

However, errors may occasionally occur.

If we discover an error in the price of a Product you have ordered, we will notify you as soon as reasonably practicable and provide you with the option to:

a. reconfirm your order at the correct price; or

b. cancel your order.

If we are unable to contact you, we may treat the Order as cancelled.

If your Order is cancelled before dispatch and payment has already been made, the amount paid for the cancelled Order will be refunded to the original payment method, subject to applicable payment processing procedures.

a. Currency and Delivery Charges

Unless otherwise stated, all prices displayed on the Platform are in Malaysian Ringgit (RM).

Any applicable taxes and delivery charges will be displayed during the checkout process and included in the final amount payable.

b. Incorrect Pricing

We reserve the right not to fulfil an Order where the Product has been listed at an incorrect price, including where the incorrect price has been displayed due to a technical, typographical, or system error.

c. Payment Methods

Payment may be made through the payment methods and payment service providers made available on the Platform from time to time.

d. Payment Authorization and Security

Where applicable, payment information may be processed securely by our authorized payment service providers.

We may conduct payment authorization or verification checks before confirming or processing your Order.

Your payment may be charged in accordance with the applicable payment provider’s procedures.

If payment authorization is declined or cannot be completed, we reserve the right not to process or dispatch the Order.

Be Quinn Global shall not be responsible for delays or non-delivery resulting from the failure of a payment provider or card issuer to authorize a transaction.

6.4 MISTAKEN ORDERS

If you discover that you have entered incorrect information or made a mistake when submitting an Order, please contact our Customer Service Team immediately at:

customerservice@luminahealthbrand.com

We will make reasonable efforts to assist you; however, we cannot guarantee that changes can be made once an Order has been processed or dispatched.

6.5 REFUSAL OR CANCELLATION OF ORDERS BY US

We reserve the right to:

a. withdraw Products from the Platform;

b. amend or remove Product information, descriptions, images, or other content;

c. limit quantities available for purchase;

d. refuse or cancel an Order; or

e. suspend or discontinue any Product or service,

at any time where reasonably necessary, including in circumstances involving stock availability, pricing errors, technical issues, suspected fraud, abuse of the Platform, or other exceptional circumstances.

If we cancel an Order after payment has been received, the amount paid for the cancelled Order will be refunded to you, subject to applicable payment processing procedures.

To the extent permitted by law, we shall not be liable for losses arising solely from the withdrawal of a Product, amendment of Platform content, or refusal or cancellation of an Order.

7. DELIVERY

7.1 Delivery Address and Estimated Delivery Time

We will use reasonable efforts to deliver the Products to the delivery address provided by you during checkout.

Estimated delivery times will be displayed during checkout and/or in your Order Confirmation.

7.2 Delayed Delivery

If we reasonably anticipate that delivery may be delayed, we will make reasonable efforts to notify you.

To the maximum extent permitted by applicable law, we shall not be liable for losses arising solely from delays caused by circumstances beyond our reasonable control.

7.3 Packaging

Products will be delivered using our standard packaging unless otherwise stated.

7.4 Risk in Products

Subject to applicable law, risk in the Products shall pass to you upon delivery.

Where delivery is delayed because of your breach of your obligations under the Contract, risk may pass to you from the date on which delivery would otherwise have taken place.

From the time risk passes to you, we shall not be responsible for loss or damage to the Products caused after that point, except where otherwise required by applicable law.

Any material breach of your obligations may affect your ability to place future Orders on the Platform.

7.5 Failed or Refused Delivery

If delivery is delayed because you unreasonably refuse to accept delivery, provide incorrect delivery information, or fail to accept delivery within seven (7) days of our first delivery attempt, we may take appropriate action, including arranging return of the Products.

Any additional delivery, storage, or return costs arising from circumstances attributable to you may be charged to you where permitted by law.

7.6 Standard Products

Unless expressly stated otherwise, all Products sold through the Platform are standard products and are not individually manufactured or customized to meet specific personal requirements.

8. CANCELLATION BY CUSTOMER — NON-FAULTY PRODUCTS

If you wish to cancel an Order, please contact our Customer Service Team at:

customerservice@bequinnglobal.com

We will make reasonable efforts to process cancellation requests received before the Order is dispatched.

Once an Order has been dispatched, it may no longer be cancelled through the normal cancellation process.

Instead, you may need to return the Product in accordance with our applicable Return, Refund & Exchange Policy and the instructions provided by our Customer Service Team.

Please refer to the return instructions or return documentation included with your parcel, where applicable.

9. FAULTY OR DAMAGED PRODUCTS

9.1 Product Information

Product descriptions, images, specifications, and other information displayed on the Platform are provided for general information purposes.

We make reasonable efforts to ensure that Product information is accurate. However, minor differences between images and actual Products may occur.

Nothing in these Terms excludes any rights or remedies that cannot lawfully be excluded under applicable law.

9.2 Reporting a Faulty Product

If you receive a Product that is faulty, damaged, defective, or materially different from the Product ordered, please contact our Customer Service Team as soon as reasonably practicable.

Please provide:

  • Your Order number;

  • Your name;

  • Your delivery address;

  • Product details;

  • A description of the issue; and

  • Where applicable, clear photographs or videos showing the issue.

You should also indicate whether you are requesting a replacement or refund.

9.3 Inspection

Upon receipt of the returned Product, we may inspect the Product to determine whether the reported fault or issue is covered by our applicable policy.

We will notify you of the outcome and any applicable replacement or refund as soon as reasonably practicable.

9.4 Replacement or Refund

Where a Product is confirmed to be faulty or defective, Be Quinn Global may, subject to applicable law and our policies:

a. provide a replacement Product;

b. provide a refund; or

c. provide another appropriate remedy.

9.5 Replacement or Exchange

We reserve the right to assess each replacement or exchange request individually.

Where a replacement or exchange is not reasonably available, we may provide an alternative remedy, including a refund, subject to applicable law.

9.6 Product Found Not to Be Faulty

If a returned Product is determined not to be faulty or defective, we may decline the requested replacement or refund, subject to applicable consumer protection laws.

Where permitted by law, reasonable return, delivery, inspection, or servicing costs may be payable by the Customer where the return was not due to a fault attributable to Be Quinn Global.

10. CUSTOMER SERVICE, GUARANTEE AND COMPLAINTS

10.1 Standard of Service

Be Quinn Global will use reasonable skill and care in performing its obligations under these Terms.

10.2 Customer Satisfaction

We value customer satisfaction and aim to resolve customer enquiries and complaints as efficiently as reasonably possible.

You may contact our Customer Service Team using the contact details provided in these Terms.

Where a Product guarantee or warranty claim requires involvement from the manufacturer, supplier, or other third party, the resolution process may take additional time.

10.3 Complaints

When submitting a complaint, please provide as much relevant information as possible, including:

  • Your name;

  • Order number;

  • Product details;

  • Date of purchase;

  • Description of the issue; and

  • Supporting photographs or documents, where applicable.

Providing complete and accurate information will help us investigate and resolve your complaint more efficiently.

If you do not receive a response within five (5) Business Days, please contact us again, as emails may occasionally be delayed, filtered, or otherwise not successfully delivered.

11. INTELLECTUAL PROPERTY RIGHTS

All content made available through the Platform, including but not limited to:

  • Text;

  • Product descriptions;

  • Graphics;

  • Logos;

  • Brand names;

  • Button icons;

  • Images;

  • Audio and video content;

  • Digital downloads;

  • Campaign names and titles;

  • Marketing materials; and

  • Data compilations,

is owned by or licensed to Be Quinn Global Sdn Bhd and/or its respective content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws.

All rights are reserved.

You may access, store, print, and display content from the Platform solely for your personal and non-commercial use.

Unless expressly permitted by us in writing, you must not:

a. reproduce or republish Platform content;

b. copy, modify, manipulate, or distribute Platform content;

c. commercially exploit Platform content;

d. create derivative works based on Platform content;

e. use our trademarks, logos, images, or other intellectual property for commercial purposes; or

f. incorporate our content into another website, application, product, service, or commercial material.

12. CHANGES TO THESE TERMS

We reserve the right to amend, update, or modify these Terms and our related policies from time to time.

Any updated Terms will be published on the Platform and, unless otherwise stated, will take effect from the date of publication.

Your continued use of the Platform or placement of an Order after the updated Terms have been published constitutes your acceptance of the revised Terms.

If you do not agree with any amendment, you should discontinue your use of the Platform.

13. CONTACT US

If you have any questions regarding these Terms & Conditions, your Account, Orders, Products, refunds, exchanges, or complaints, please contact our Customer Service Team:

Be Quinn Global Sdn Bhd
25A, Jalan Jintan, Taman Supreme,
56100 Kuala Lumpur, Malaysia.

Customer Service Email: support@luminahealthbrand.com

Website: https://luminahealthbrand.com

We will make reasonable efforts to respond to your enquiry as soon as practicable.

Last Updated: 21 August 2026